Returns & Refunds Policy

At El Sabor Market, we strive to provide the freshest authentic ingredients; however, if your order arrives damaged or incorrect, you may request a return within 48 hours of delivery. Due to the perishable nature of food items, we cannot accept returns on opened products or items that have expired while in your possession.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order with your order number and photos of the items in question.

• 2.
  Review Process

  Our quality control team will review your request to ensure it meets our safety and hygiene standards for perishable goods.

• 3.
  Return Authorization

  If approved, we will provide a prepaid shipping label for non-perishable returns or instructions for the disposal of damaged fresh goods.

• 4.
  Refund Issuance

  Once the return is processed, a refund will be issued to your original payment method within 5 to 7 business days.