Frequently Asked Questions
Everything you need to know about shopping at El Sabor Market
How do you ensure the freshness of perishable goods during shipping?
We use specialized insulated packaging and cold packs for all temperature-sensitive items. Our logistics partners prioritize fast delivery to ensure your products arrive in peak condition.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the quality and safety of our food products during transit.
How can I track my order?
Once your order is processed and shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products authentic and ethically sourced?
Yes, we work directly with verified suppliers and local producers to ensure that every item in our market meets high standards of authenticity and quality.